1. The Service Provider arranges product delivery to users through a third-party transportation agreement.
2. Delivery charges are applied to each order and are displayed in the Delivery Method section of the website.
3. Delivery times vary based on product availability, destination, and chosen delivery method. Estimated delivery times are provided on the website and are subject to change without notice.
4. The Vendor shall not be held responsible for delays resulting from force majeure or indirect damages arising from delayed delivery.
5. Users are responsible for ensuring that the contents of their orders comply with the import regulations of the destination country. The Vendor reserves the right to remove any products from an order that violate the import restrictions of the destination country. In such cases, the Vendor may refund the cost of the removed products.
6. The Vendor reserves the right to deliver ordered products in multiple shipments.
7. Users must provide accurate delivery information at the time of order placement. Additional delivery costs resulting from incorrect address information are the responsibility of the user.
8. The Vendor assumes responsibility for product loss or damage during transit.
These delivery terms outline the responsibilities of both the Vendor and the user regarding the delivery of products purchased through the Orilux online service.
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1. In accordance with applicable consumer protection laws, users have the right to cancel their order by notifying the Vendor within fourteen (14) days of receiving the products.
2. To be eligible for a return, the following conditions must be met:
3. Users are required to promptly return the product upon cancellation of the order.
4. Users are responsible for the transportation costs and risk associated with returning products.
1. Users must report any defective or damaged products to customer service immediately, but no later than 24 hours after receiving the products.
2. The Vendor will endeavor to replace defective or damaged products with similar ones. If replacement is not feasible, users will be refunded the full purchase amount.
3. Defects or damages must be appropriately documented. Pictures of damages must be sent to Vendor via email.
4. Users must return defective or damaged products to the Vendor for inspection.
5. Replacement or refunds will be issued upon verification of the reported defect or damage.
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